Terms and Conditions for Cranham Storage Services

These Terms and Conditions set out the basis on which Cranham Storage provides storage services to customers in the UK. By making a booking, placing goods into storage, or using any related service, you agree to comply with these terms. Please read them carefully before entering into a storage agreement. These conditions are intended to create clarity around storage bookings, payments, cancellations, liability, and the handling of waste materials, while keeping the arrangement fair and lawful for both parties.

In these terms, references to “we”, “us”, and “our” mean Cranham Storage, and references to “you” or “your” mean the customer using our storage service. These terms apply to short-term and longer-term storage arrangements unless a separate written agreement states otherwise. If any part of these terms conflicts with a signed service agreement, the signed agreement will take priority to the extent of the conflict.

We reserve the right to update these Terms and Conditions from time to time. The version in force at the time of booking will generally apply to your storage contract unless a change is required by law or is necessary for safety, security, or operational reasons. Any updated version will govern future bookings or renewed storage arrangements. It is your responsibility to review the applicable terms before confirming a booking.

1. Booking Process

A booking with Cranham Storage is made when you submit a request, provide the information we require, and receive our acceptance of that request. A booking is not confirmed until we have approved it, received any required deposit or advance payment, and issued confirmation. We may decline a booking at our discretion where we cannot safely or lawfully store the items, where the space is unavailable, or where the information provided is incomplete or inaccurate.

When booking storage services, you must provide accurate details about yourself and the items to be stored. This includes the type of goods, estimated volume, any special handling requirements, and whether the items are fragile, valuable, hazardous, perishable, or otherwise restricted. You must also ensure that the goods are suitable for storage in accordance with these terms and with applicable UK law. Misdescription of goods may result in refusal of storage, additional charges, or termination of the agreement.

We may ask you to sign a storage agreement, inventory form, or acceptance document before access is granted. If we request identification, proof of address, or other documentation, you must provide it promptly. We may also require advance notice before items are delivered to our premises so that we can allocate the agreed space and prepare for receipt. Delivery, unloading, and collection procedures must be followed in full. You are responsible for ensuring that goods are packaged and labelled adequately for storage.

2. Payments, Charges and Invoicing

All fees for storage units or related services are payable in accordance with the rates notified to you at the time of booking or as varied under a valid agreement. Charges may include storage rent, administration fees, access fees, cleaning fees, disposal charges, key or access-control deposits, late-payment charges, and any other applicable service fees. Unless stated otherwise, prices are exclusive of VAT or any other applicable tax, which may be added where required by law.

Payments must be made on time and by the method we accept from time to time. Where payment is due in advance, no goods will be released, admitted, or retained in storage unless the relevant payment has been made. If an invoice remains unpaid after the due date, we may suspend access, refuse release of goods, or treat the goods as abandoned in accordance with these terms and any applicable legal procedure. Late payment may attract interest and reasonable recovery costs.

You remain responsible for all charges until the agreement ends and all goods are removed from storage, unless otherwise agreed in writing. If storage is used beyond the agreed period, additional charges will apply at our prevailing rates. We may review pricing periodically and may increase charges by giving reasonable notice. Any discounts, promotions, or special rates are conditional on your compliance with these terms and may be withdrawn if payment is late or a breach occurs.

3. Cancellations, Amendments and Termination

You may cancel a booking before the storage start date by giving notice in the manner specified in your booking confirmation or agreement. If we receive your cancellation before any non-refundable period begins, we will refund any eligible amount after deducting reasonable administrative costs, where permitted. If cancellation occurs after the storage has started, charges may be payable for the period used and for any costs we have already incurred.

If you wish to amend your booking, such as changing the start date, duration, or quantity of items stored, we will use reasonable efforts to accommodate the request, but we are not obliged to do so. Amendments may affect the price, availability, or storage conditions. Any agreed amendment should be confirmed in writing or by other durable means. Verbal changes are only effective if we confirm them.

We may terminate the storage agreement with immediate effect if you breach these terms, provide false information, fail to pay charges, store prohibited items, or act in a way that creates a risk to health, safety, security, or property. We may also terminate the agreement on reasonable notice where continued storage is not commercially or operationally possible. On termination, you must remove your goods promptly and pay all outstanding sums.

4. Access, Storage Conditions and Customer Responsibilities

You are responsible for ensuring that any goods placed into Cranham Storage are lawful to store, properly packed, and in a condition suitable for the environment and storage method used. You must not store items that are damp, contaminated, infested, unsafe, or likely to damage other customers’ property. You must also ensure that goods are clearly identifiable and that no prohibited materials are concealed within boxes, containers, or furniture.

You agree to comply with all site rules, security procedures, and reasonable instructions given by our staff. Access may be limited for safety, operational, or security reasons. We may restrict entry during maintenance, emergencies, or periods of high risk. Where access is granted, you must use the premises responsibly and not obstruct walkways, interfere with equipment, or move any item that belongs to another customer or to us.

We may inspect goods where we reasonably believe inspection is necessary to protect safety, prevent damage, verify compliance, or respond to an emergency. This does not create a duty to inspect every item, and you remain responsible for the contents of anything stored. If we find items that breach these terms, we may require their immediate removal and may take any further action permitted under these terms or by law.

5. Liability, Insurance and Risk

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, Cranham Storage shall not be liable for loss or damage arising from events beyond our reasonable control, including fire, flood, theft, escape of water, storm, power failure, civil unrest, or acts of third parties, unless the loss results directly from our proven negligence.

To the extent permitted by law, our liability for loss of or damage to stored goods is limited to the lesser of the market value of the affected goods or any cap stated in your service agreement, unless we have expressly agreed a higher liability in writing. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.

You are strongly encouraged to hold your own insurance covering the full replacement value of your stored items. Any insurance arranged by us, if offered, will be subject to its own terms, limits, and exclusions. You must ensure that your insurer is informed that the items are held in storage. You remain responsible for items that are improperly packed, inherently fragile, perishable, or subject to deterioration due to their own nature.

6. Waste Regulations and Prohibited Materials

Customers must comply with all applicable waste regulations and environmental laws when using our service. You must not deposit, abandon, or store waste, hazardous substances, unlawful items, or materials requiring special handling unless we have expressly agreed in writing and all legal conditions are met. This includes, without limitation, clinical waste, asbestos, chemicals, solvents, oils, fuel, gas cylinders, explosives, flammable liquids, and any item that is toxic, corrosive, infectious, or otherwise dangerous.

We do not accept responsibility for the storage, treatment, transport, or disposal of waste unless expressly stated in writing as part of a separate service. If you leave waste on the premises or in a storage area, you authorise us to remove and dispose of it at your cost, where lawful and necessary. You will be liable for all disposal, cleaning, decontamination, transport, and regulatory compliance costs arising from any breach of this clause.

You must not use the storage facility for fly-tipping, unlawful dumping, or the concealment of items that should be treated as waste. Any breach of environmental, health, or safety law may be reported to the relevant authorities. We may also suspend services, terminate the agreement, and recover all resulting losses and expenses from you. These obligations apply throughout the full storage period and continue until all goods have been removed lawfully.

7. Abandoned Goods, Lien and Disposal

If you fail to collect your goods when the agreement ends, or if charges remain unpaid, we may treat the goods as abandoned after giving any notice required by law or by the agreement. We may retain possession of the goods until all outstanding sums are settled. This right is without prejudice to any other remedies available to us, including the right to recover storage charges, administration costs, legal fees, and expenses of enforcement where recoverable.

Where goods are abandoned or otherwise left uncollected, we may sell, dispose of, recycle, or otherwise deal with them in a lawful manner after proper notice, if required. Any net proceeds of sale may be applied toward the sums owed to us, with any surplus handled in accordance with the law. Items without commercial value may be destroyed or recycled if this is reasonable and lawful.

You accept that abandoned goods may deteriorate, become valueless, or incur disposal costs over time. We are not liable for any loss arising from your failure to remove your goods at the end of the agreement, provided we have acted in line with these terms and applicable law. It is your responsibility to ensure your contact details remain current so that notices can be served effectively.

8. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If the service is used by a customer based elsewhere in the UK, the applicable legal rules may still vary, but the governing law for the contract will remain as stated unless mandatory law provides otherwise.

Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law requires a different forum. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. Failure by us to enforce any right or clause immediately does not waive that right or clause.

These Terms and Conditions form the basis of the service relationship between you and Cranham Storage. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms, and that you will comply with all applicable legal and contractual obligations throughout the storage period.