Storage Cranham Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Cranham provides removals, transportation, and storage services within the United Kingdom. By placing a booking, confirming a quote, or allowing our team to carry out services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, or organisation requesting and paying for the services.
Company means Storage Cranham, the provider of removals and storage services.
Services means any removal, packing, transportation, loading, unloading, storage, or related services supplied by the Company.
Goods means all items of property, belongings, furniture, equipment, or other materials removed, transported, or stored by the Company on behalf of the Client.
Contract means the agreement between the Company and the Client for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
The Company provides domestic and commercial removals, transport, and storage services within the United Kingdom. The specific services to be supplied, including any additional services such as packing, dismantling, assembly, or specialist handling, will be described in the written quotation or booking confirmation.
Any services not explicitly stated in the quotation or confirmation will not be included in the Contract unless agreed in writing before the work starts or as varied in accordance with these Terms and Conditions.
3. Booking Process
3.1 Enquiry and quotation
The Client may request a quotation by providing full and accurate information regarding the property access, volume and nature of goods, special items, locations, and preferred service dates. Quotations are based on the information supplied and may be revised if that information is incomplete or incorrect.
3.2 Acceptance of quotation
The Contract is formed when the Client accepts the quotation in writing or otherwise confirms a booking, and the Company confirms the booking. Acceptance may be given by written confirmation or other explicit agreement as specified by the Company.
3.3 Booking confirmation
The Company will issue a booking confirmation setting out the agreed services, date, and any applicable charges. The Client is responsible for checking that all details in the confirmation are correct and must notify the Company promptly of any errors.
3.4 Changes to bookings
The Client may request changes to dates, addresses, or services. Changes are subject to availability and may result in revised charges. The Company is not obliged to accommodate changes if insufficient notice is given or if resources are not available.
4. Payments and Charges
4.1 Price and estimates
All prices are given in pounds sterling and, unless stated otherwise, are exclusive of any applicable taxes. Quotations are based on the details supplied at the time of enquiry and assume normal access, expected volumes, and standard working conditions.
If during the performance of the services the Company discovers additional work or time is required due to inaccurate information, restricted access, additional items, or other unforeseen factors beyond its control, the Company may adjust the charges to reflect the extra work reasonably undertaken.
4.2 Deposit and prepayment
The Company may require a deposit or full prepayment to secure a booking. The amount and due date will be stated in the quotation or booking confirmation. If the Client fails to pay any required deposit or prepayment by the specified date, the Company may cancel or refuse the booking.
4.3 Payment terms
Unless otherwise agreed in writing, payment for removals and transport services is due on or before the service date, and payment for ongoing storage is due in advance for each billing period. The Company reserves the right to charge interest on overdue sums and to withhold or suspend services until payment is received in full.
4.4 Storage charges
Storage charges are calculated according to the storage space used and the agreed tariff. Charges are payable in advance for each period, and the Company may review and adjust the storage tariff from time to time on reasonable notice. Continued use of the storage facility after such notice will be treated as acceptance of the updated tariff.
5. Cancellations and Postponements
5.1 Cancellation by the Client
If the Client wishes to cancel the services, they must notify the Company as soon as possible. The Company may apply reasonable cancellation charges, which may include a percentage of the agreed price or the forfeiture of any deposit, depending on the amount of notice given and whether the Company has incurred costs or reserved specific resources.
5.2 Postponement by the Client
Requests to postpone or reschedule services must be made in writing where possible. The Company will try to accommodate such requests but cannot guarantee availability for new dates. If services are postponed at short notice, the Company may apply a postponement fee to cover any losses arising from the change.
5.3 Cancellation by the Company
The Company may cancel the Contract if the Client fails to pay any sums due, provides misleading or inaccurate information, is in material breach of these Terms and Conditions, or if the Company is unable to perform the services due to circumstances beyond its reasonable control. In such cases, the Company will, where appropriate, refund any prepaid amounts for services not performed, less any reasonable costs incurred.
6. Client Responsibilities
The Client must:
Ensure that the Company has suitable access to the property, including parking arrangements and any required permissions or permits.
Pack and prepare goods appropriately, unless packing services have been explicitly agreed.
Remove and secure valuables, important documents, cash, jewellery, and similar items separately, as the Company may not accept liability for such items.
Comply with all applicable laws and regulations, including those relating to health and safety, waste, and transport.
Ensure that goods handed to the Company do not include prohibited or dangerous items as set out in these Terms and Conditions.
7. Restrictions on Goods
The Company will not carry or store certain categories of goods. Prohibited items include, but are not limited to:
Explosives, weapons, ammunition, and other dangerous goods.
Flammable, corrosive, toxic, or otherwise hazardous substances.
Perishable goods, live plants, animals, and other living organisms.
Illegal items or goods unlawfully in the possession of the Client.
Any items that, in the reasonable opinion of the Company, may pose a risk to health, safety, property, or the environment.
If such items are discovered in goods already in transit or storage, the Company may, at its discretion, refuse to transport or store them, arrange for their safe removal or disposal, and charge the Client for any costs incurred.
8. Waste and Environmental Regulations
8.1 Waste handling
The Company provides removals and storage services and is not a general waste carrier unless specifically agreed. The Client remains responsible for the lawful disposal of waste and unwanted items. Where the Company agrees to remove waste or unwanted items, this will be set out separately and charged accordingly in line with applicable waste regulations.
8.2 Prohibited waste
The Company will not remove, transport, or dispose of hazardous or regulated waste such as chemicals, asbestos, clinical waste, or electrical waste requiring special treatment, unless expressly agreed in writing and in compliance with current legislation. The Client must not present such waste as part of standard removal items.
8.3 Compliance with law
The Client must ensure that any items entrusted to the Company for disposal or clearance are lawful to dispose of and that the Client has full authority to do so. The Company will comply with applicable environmental and waste management regulations and may refuse to handle any items where compliance cannot be ensured.
9. Delivery, Storage, and Collection
9.1 Delivery and transport
The Company will use reasonable skill and care to collect, transport, and deliver goods on the agreed dates and times. Any delivery or collection times quoted are approximate and subject to traffic, weather, access constraints, and other factors beyond the Companys reasonable control.
9.2 Storage of goods
Goods placed into storage will be stored in a facility designated by the Company. The Company may move goods within the facility or between facilities as required, provided the level of care remains at least equivalent to that initially agreed.
9.3 Access to stored goods
Access to stored goods is by prior arrangement only and may be subject to access fees and security procedures. The Client must follow the Companys instructions when accessing the storage facility and must not interfere with other clients goods.
9.4 Removal of goods from storage
On request, and subject to full payment of any outstanding charges, the Company will arrange release or delivery of the goods from storage. The Company may exercise a lien over the goods for unpaid charges as described in these Terms and Conditions.
10. Liability and Limited Responsibility
10.1 Duty of care
The Company will exercise reasonable skill and care in handling, transporting, and storing goods. However, the Companys liability is subject to the exclusions and limits set out in this section and elsewhere in these Terms and Conditions.
10.2 Exclusions of liability
The Company will not be liable for:
Loss or damage arising from the Clients failure to pack items properly when the Company has not agreed to pack them.
Loss or damage to fragile or high value items not disclosed to the Company or not packed adequately.
Damage caused by wear and tear, gradual deterioration, or inherent defects in the goods.
Loss or damage resulting from acts or omissions of the Client, including where the Client or a third party assists with loading or unloading.
Delays, loss, or damage caused by events beyond the Companys reasonable control, including weather, traffic, accident, strike, or interruption of utilities or transport networks.
10.3 Liability limits
Unless otherwise expressly agreed in writing, the Companys total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum in line with industry standards, taking into account the value of the goods and the charges paid for the services.
The Company does not exclude or limit liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded under applicable law.
10.4 Notification of claims
The Client must inspect goods as soon as reasonably practicable after delivery or collection from storage and must notify the Company in writing of any loss or damage within a reasonable time. The Company may require evidence of the loss or damage and may arrange an inspection before any settlement is considered.
11. Insurance
The Client is responsible for ensuring that goods are adequately insured for transit and storage. The Company may offer or arrange additional insurance cover at extra cost, subject to the terms and conditions of the relevant policy. Where the Client declines such cover, the Companys liability remains limited as set out in these Terms and Conditions.
12. Lien and Right of Sale
The Company has a lien over goods in its possession for all overdue charges and costs under the Contract. If the Client fails to pay the sums due within a reasonable time after written notice, the Company may sell or dispose of some or all of the goods in accordance with applicable law. The Company will apply the proceeds of sale to outstanding charges and remit any surplus to the Client, after deducting reasonable costs of sale and storage.
13. Termination
Either party may terminate the Contract by giving written notice where the other party is in material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after notice requiring it to do so. On termination, the Client must pay all sums due up to the termination date and arrange prompt collection or delivery of any goods still in storage, subject to settlement of all outstanding charges.
14. Data Protection
The Company will process personal data relating to the Client in order to manage bookings, provide services, handle payments, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection legislation. The Company may retain records for a period necessary to fulfil these purposes and to deal with any disputes.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the services and supersede all previous discussions, correspondence, and understandings.
16.2 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
16.3 Waiver
Failure or delay by the Company in enforcing any provision of these Terms and Conditions shall not be deemed a waiver of that or any other provision.
16.4 Variations
The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings and ongoing storage periods notified after the updated version has been issued. The Client is advised to review the current Terms and Conditions when making a new booking or renewing storage arrangements.
